How We Work

Inital Meeting & Proposal

Let’s get together and create the home of your dreams! During our initial meeting, we want to learn all about what you’re envisioning for your space - no detail is too small. We can meet in-person either at your house or our studio, however it works best for you. This first rendezvous is complimentary! Share with us how exactly you plan to use each room and any extra things that would make it uniquely yours, so we can craft a dream space just right for YOU. Open communication between us is key throughout this experience so please get involved by answering some questions in our welcome survey. Lets get to know each other. After our initial meeting, the team will construct a scope of works (SOW) that gives insight into how long it would take us to execute your vision. Once completed, we will send the proposal electronically so please keep an eye out in your inbox (sometimes we find ourselves in the junk folder....rude). Please review, read our terms and conditions and send the completed back page back to us so we can activate your job.

Curating Your Space

We’ll take your vision, functional requirements, combined with our expertise and connections - mix it all together, then present you a collection of items for your consideration. We can meet in our studio or we can meet via video call. Your presentation will be in the form of a PDF document with detailed information about each piece, Here you can pick and choose items with ease. In this phase we can tweak any selection or make any reselections until you are delighted with the final selection, If you are happy with all the items we can move onto providing you a detailed procurement quote.

Purchasing Your Furniture

We hope our presentations have left you excited for your future home. Once your selections have been given a big tick and finalised, we’ll send over the procurement quote - packed with information regarding prices of all items selected as well shipping costs. If you are happy with the costings, simply sign off on this document, then it’s time to get the ball rolling with purchasing your furniture. We will provide a procurement quote for all items for your approval. We have developed strong relationships with our suppliers so, we are often able to obtain better than retail prices for you.

Installation

If you need help installing your new pieces we can roll up our sleeves and get moving. Once all of your items have arrived we’ll set up a time for installation. This is the moment where all our creative ideas and hard work finally come to life, and there’s nothing we love more than witnessing your reaction during the big reveal! We have a team of experienced removalists and installers that are as passionate about their craft as we are. Collaboration between us all ensures that your pieces look as good as they possibly can.

FAQ's

What if i have existing items/furnshings that i want to incorporate in my space? No problem! Just give us a heads up in advance and we’ll make sure to weave them seamlessly into our selections. What if i want to return of exchange something? Each of our suppliers have different policys in regards to refunds or exchanges. We will run though each of these in our meetings prior to finalising selections. We do recomend you read each suppliers terms and condiditons before you hit the GO button. All claims must be made 24 hours of delivery. An item has arrived faulty, what do i do? We want to ensure that your experience with us is smooth and worry-free! That’s why we encourage our clients who receive deliveries to open, inspect, and take photos of the items as soon as they arrive. By reporting any damage or faults (including colour/quality discrepancies) within 24 hours of delivery, it gives us a better chance at securing a refund or replacement from the supplier if necessary. Please note that sometimes this won’t be possible after such period has passed. So don’t hesitate: check those boxes right away and let us know about anything amiss so we can work together for an optimal outcome.